Once a suitable capacity has been confirmed, families can choose how their pet’s urn looks: a plain wooden front, an engraved heart, or a plaque bearing the animal’s name, a date or both. The engraved heart and plaque are mutually exclusive options: an urn cannot have both.
For a pet crematorium or pet funeral service, the aim is to explain these choices clearly while leaving the decision to the family.
An engraved heart: a motif on the front
An engraved heart adds a visual symbol to the urn. In the SOUL GARDEN range, it is a version of the front panel, distinct from the version without a heart.
The motif does not identify the pet by name. Present it as a design choice, without suggesting that it automatically includes the animal’s name or a date.
A simple explanation is enough: “This model is available with or without an engraved heart.” Comparable photographs can then show the difference.
A personalised plaque: a name, a date or both
The plaque can bear the animal’s name, a date or both, with no other wording. It is sold separately from the urn.
At SOUL GARDEN, the plaque and engraved heart are mutually exclusive options: an urn cannot have both.
Keep the plain-front version as a choice in its own right
An urn without an engraved heart is a complete option. It may suit a family who would like an understated front that highlights the wood.
Present it with the same care as the other versions. It should not look like an unfinished product that needs something added.
Ask the family to choose between an engraved heart, a plaque bearing the animal’s name, a date or both, and a front without engraving. There is no need to steer every choice towards an additional option.
Show the differences clearly
In a catalogue or display, use photographs taken from a similar angle, with consistent lighting and image sizes.
Identify each version explicitly: “without engraved heart”, “with engraved heart” or “with personalised plaque”. If a photograph shows several options, state which are included and which are offered separately.
An engraved heart and a plaque cannot be combined on the same urn; the family chooses one of these two options.
Approve the wording before ordering
For a plaque, request the animal’s name, the date or both in writing; no other wording is possible. Confirm the spelling, accents, capitalisation and preferred date format.
Review these details with the family before submitting the order. If a preview is available, explain what it allows them to approve and retain the approved version according to your procedure.
Also explain any conditions for changes and the applicable preparation time before the family confirms its choice.
Present clear choices with SOUL GARDEN
SOUL GARDEN pet urns are made in France from solid beech. They are available without engraving or with an engraved heart. A personalised plaque, sold separately, is another option and cannot be combined with the engraved heart on the same urn.
Explore the trade collection and available plaques, or contact us to check the options for the models you would like to offer in your establishment.
You can also find professionals offering SOUL GARDEN products on our partners page.